FAQ

How long have you been in business?

We have been in the IT industry since 1985. We started off as a data processing unit at that point in time and grew today to a Total IT Solutions company with footprints across Globe.

What is the process OITSPL follows for taking up a project ?

OITSPL is a process driven company & we strictly follow 5 Step proven process of the industry.
Plan -> Develop -> Check -> Approval -> Deploy
We stick to 3 P’s Process + Purpose + Principles

Why should we trust you?

Trust is the basic foundation of our survival since 1985. Some of the team members are working for us since 1992, while we are proud to have some clients with us since 1987.

What are your payment terms?

Terms depend on project to project basis. For bigger deals it is 40:40:20 whereas for smaller ones 50:50. For regular jobs eg. SEO/ SMO and AMC it is 100% advance quarterly and annually.

How do we make our payments to OITSPL?

Domestic clients can make payments easily online thru site using credit/ debit cards, Net Banking etc. or you can also choose to make direct bank transfer thru NEFT/ RTGS. For International clients we accept payments thru PayPal.

What does 'custom design or development' mean?

Custom or Tailor made design and development means all the same. It ensures that the application is developed as per client’s choice. The current & future needs of client’s are taken care off at the structuring level itself. OITSPL specializes in providing custom built solutions.

How do I ensure that my business stays ahead of my competition in online visibility?

OITSPL team experts have all the mechanism of studying the strategies your competition is using to promote their businesses. We study them to make our own counter strategies. We monitor it on regular basis & maneuver it as per the need in order to provide good results to our valued clients.

Do we need to meet in person?

As we are already working across the globe, but there’s no need to meet the client physically in person. We do need regular interaction with the client. For this we use digital technology to connect thru Skype, FaceTime or WhatsApp and communicate. We manage things remotely thru software tools to access their systems remotely. We do it even with our local clients, as it saves time & costs both.

I’m in another country, can you still work for us?

Our foot prints are already in many countries such as USA, Canada, UK, Australia, UAE. We specialize in effectively managing work from English speaking countries.

Will I have ownership of my Website?

As the website is developed for each client separately hence we treat each work as theirs. Hence if the client desires to keep the controls and manage themselves, we have no objections in doing so. However, in certain cases where Application development is done using proprietary codes the payment terms may vary on case to case basis.

What is the difference between Static & Dynamic design?

Static websites are the basic sites. The content and pictures if needed can only be changed by a professional developer/ designers only. Whereas the Dynamic website has a mechanism of accessing the site thru backend control panel where Admin users can login using id and password to make the changes in the site in real time. You can change pictures/ contents/ figures or any such thing that’s planned to be changed at the time of developing the site.

Do I have to keep my website with you forever, or can I move it to another supplier if I wish?

We prefer to go for a long term relationships with our clients. All our efforts are directed towards it. However we have no issue if a client desires to move to any other service provider for any reason whatsoever. We provide the required details for the same. However we do make sure that the dues are cleared from accounts side.

Will I find my website on the search engines?

Finding your website on the search engine requires it to be promoted well. There are many factors needed for making a website search engine friendly. We offer such services for the clients who wish their website to come on top pages in searches on selective keywords. SEO/ SMO are some of the digital marketing services for getting your site on search engines.

Do you guarantee that my site will always be available?

There are systems to follow and you will never be lost on the net. Our experts can guarantee your good & effective presence on the internet. There could be few period when due to search engine policy changes your position may vary but our alert team would ensure you are back in the game, that’s for sure.

How do I maintain my website?

Smaller static websites do not require much maintenance apart from timely renewals. However bigger sites or application requires lots of maintenance work and hence it requires specialized skills to do such maintenances. OITSPL has a full fledged team for undertaking Annual Maintenance Contract for such projects effectively. You can enquire about it thru submitting your enquiry or on call.

If we required to Redesign my website, what is the process?

Redesigning is a custom activity and hence depends upon case to case basis. The process however is to get in touch with our sales/ marketing team who will evaluate your needs and study the existing systems so that the cost could be calculated. In most cases creating a new website is recommended as the technology and trend changes from time to time.

Do you have any kind of Documentation process, before taking any project?

As we follow processes for all our projects. We certainly have well defined documentation system for each one separately. Starting from proposal & quotation to Purchase Order placement then to requirement gathering forms, to making of SRS document and signing up of NDA & other agreements or contracts. For regular reporting also we follow a system. All major communications is put on email for records.